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About Us
Legacy Glass Railings Kelowna's Trusted Railing Company
You’ve probably heard the stories. A contractor takes the deposit, starts the project, then stops answering the phone. Or the crew flies in from Alberta, installs something that looks passable from a distance, and disappears before the final walkthrough. When something needs adjusting six months later, there’s no one to call. Those stories are the reason Legacy Glass Railings exists. They’re also the reason two brothers decided to build something different.
We are a Kelowna-rooted architectural railing company built on a simple, non-negotiable standard: we don’t leave until the job is perfect. Not “good enough.” Not “close.” Perfect. That commitment backed by 92+ five-star Google reviews and over 300 completed projects is not a marketing line. It is the operating principle behind every system we engineer, fabricate, and install across the Okanagan Valley.
How We Started
Two Brothers, One Truck, and a Standard
It started with a phone call. Dax, the older brother, had spent five years installing railings as a subcontractor and realized there was an opportunity to build something better. He called his younger brother Kaid with a simple question: “You want to install railings?”
That conversation set everything in motion. Kaid traded in his Charger for a reliable work truck. They incorporated the business immediately and got to work armed with a small laptop and a dollar store plastic binder, operating out of their truck.
The growth was relentless. Double-digit increases year after year. They embraced a “think it, do it” mentality, always pushing to raise the bar. As the business expanded, they moved into a proper facility and brought on childhood friends Blair and Jeff, who shared their drive and values.
The team grew to include experienced installers like Rich, Chad, and Ben each one selected for their commitment to precision and accountability. Today, Legacy Glass Railings is the professional evolution of that founding vision. We maintained everything that built the reputation: the craftsmanship, the local roots, the refusal to cut corners.
Then we added proprietary 12-mil post technology, stamped engineering documentation, a formalized 8-step installation process, and a partnership ecosystem that makes us the Okanagan’s most complete railing solution. The truck became a facility. The binder became a system. The standard never changed.
Why Legacy - The Evolution of Proven Craftsmanship
Our founding brand earned 92+ five-star reviews and trusted relationships with builders and developers across the Okanagan. But we recognized that the industry needed more than good installations. It needed a professional system of proprietary technology, engineering-first processes, and the kind of accountability structure that protects homeowners and builders from the contractor lottery.
Legacy Glass Railings is that evolution. We’ve completed over 300 projects including flagship developments like The Rise, West 61, Westside Road, and Willow Park ranging from single-deck residential installations to multi-building commercial developments spanning thousands of lineal feet.
See What Drives Our Work
Talk with our team, visit a completed project, and understand why 92+ clients have trusted us with their views. We’d rather show you than tell you.
What Drives Us; Core Values
Authenticity
What you see is what you get. We communicate honestly, estimate transparently, and deliver exactly what we promise. No hidden fees, no scope surprises, no inflated timelines.
Craftsmanship
The right way is always the hard way. We treat every installation as if it's our own home because the extra 20 minutes we invest now prevents hours of callbacks later.
Accountability
We don't assign blame. We own every challenge and stay solution-focused until the project is 100% complete. That's what local means.
Relentless Standards
If it feels easy, something's being skipped. We maintain exact precision on every measurement, every cut, every panel because our clients expect perfection and they deserve it.
Local Commitment
We're not flying in from somewhere else. We live in Kelowna at 571 Gaston Ave, we work across the Okanagan, and our reputation is on the line with every single installation. When you need us, we answer within 24 hours, every time.
Everything Is Everything
How you do anything is how you do everything. Every detail matters because your reputation and ours is built on the smallest decisions.
Our Process
Our 8-Step Professional Process
We follow a structured, client-first process that removes uncertainty and keeps you informed at every stage—from your first call to the final walkthrough.
1
Initial Inquiry
You reach out by phone, email, or website form. We respond within 24 hours always.
2
Preliminary Qualification & Soft Estimate
We discuss your project scope, timeline expectations, and provide a preliminary estimate based on your measurements, sketches, or builder drawings.
3
On-Site Consultation & Final Measurements
We visit your property at your convenience to assess structural conditions, photograph sightlines, and take precise measurements. No obligation, no pressure.
4
Design Confirmation and Project Approval
You receive a detailed scope document with engineering specifications, material selections, and a transparent project estimate. Once approved, we lock in your timeline and collect a deposit to begin production.
5
Fabrication & Material Preparation
Custom components are fabricated to your property’s exact specifications. If glass is needed, it’s ordered to fit the site precisely after railing posts are installed.
6
Professional Installation
Our experienced local crew handles every installation personally. No subcontractors. No outsourced labor.
7
Final Walkthrough & Quality Check
We walk through every detail with your alignment, sightlines, safety, code compliance. If anything needs adjustment, we handle it before we leave.
8
Project Completion & Follow-Up
You confirm satisfaction and make final payment upon completion not before. We follow up to ensure everything remains perfect. Our local presence means warranty service is a phone call away not a voicemail.
Meet the Team
Blair Williams
Sales
With over 20 years of entrepreneurial experience and a genuine love for working with people, Blair takes care of all your railing questions, wants, and needs to make certain you have the right system for your property. Reach Blair directly at 250-863-2394.
Rich
Lead Installer
A native of the Okanagan and proud father of five, Rich has a keen eye for precision and alignment. His work ethic is rooted in working diligently and getting every detail right the first time.
Ben Dugmore
Installer
Originally from Plettenberg Bay, South Africa, Ben brings energy, discipline, and the team-first mentality that defines our crew culture.
Chad Gerow
Installer
A member of the Kitselas First Nation with over 20 years of comprehensive construction experience across various trades. Chad brings deep expertise and consistently describes Legacy as one of the most enjoyable workplaces because of the positive mindset among the team.
Proprietary Technology, The 12-Mil Advantage
Most glass railing systems rely on posts that extend 40 inches above the deck surface. That’s 40 inches of visual obstruction between you and the view you paid for.
Our proprietary 12-mil post technology reduces that profile to just 12 inches, a 70% reduction in visual obstruction. The system is engineered to exceed BC building code safety requirements while virtually disappearing into your deck’s architecture. It is the lowest-profile railing post available in the Okanagan market, and it is exclusive to Legacy Glass Railings.
Lumen Glass Enclosures Year-Round Outdoor Living
Beyond railings, our exclusive Lumen glass enclosure system transforms open balconies into protected, year-round living spaces. Engineered glass panels shield against wind, rain, and temperature extremes while maintaining your unobstructed view. The Lumen system extends your usable outdoor season by months turning a three-season deck into a four-season retreat. Available exclusively through Legacy Glass Railings in the Okanagan.
Questions, Answered
Frequently Asked Questions
We believe honest communication builds trust. Here are answers to the most common questions we receive about our railing systems.
Legacy Glass Railings was founded in 2018 by brothers Dax and Kaid in Kelowna, BC. The company evolved from their proven foundation into a professional, scalable system designed for residential excellence, commercial reliability, and franchise expansion across the Pacific Northwest.
Our team has earned 92+ five-star Google reviews with a 4.9-star rating, and we've completed over 300 projects across the Okanagan Valley from single-deck residential installations to multi-building commercial developments.
Three things set us apart: our proprietary 12-mil post system (the industry's lowest profile), our completion guarantee (we don't leave until you confirm the project is perfect), and our local accountability (we live and work in Kelowna with 24-hour response times). We also offer full payment upon completion you pay when you're satisfied.
Yes. We are a trusted railing partner for residential developers, multi-family builders, and commercial property managers throughout the Okanagan. Our portfolio includes The Rise, West 61, Westside Road, and Willow Park projects ranging from custom residential to 6-story commercial developments.
We serve Kelowna, West Kelowna, Lake Country, Vernon, Penticton, and surrounding communities throughout the Okanagan Valley. Our Kelowna base at 571 Gaston Ave means we're never far from your project.
Yes. We carry full commercial insurance, WorkSafeBC coverage, and all required licensing for residential and commercial railing installation in British Columbia.
Get a Quote
Ready to Work with the Okanagan's Most Trusted Railing Company?
We’d rather earn your trust through transparency than promises. Schedule a no-obligation consultation and experience firsthand why 92+ clients across the Okanagan have chosen Legacy Glass Railings.